Shipping Policy.

Shipping Policy – The African Hand

Last Updated: 04/08/2025

At The African Hand, we take pride in delivering authentic Traditional African Sculptures to customers worldwide. Please review our shipping policy below to understand how we handle orders, delivery times, and shipping costs.

1. Shipping Locations

We currently ship to the following regions:

- United States

- Canada

- European Union

- United Kingdom

- Australia & New Zealand

- Asia

- Middle East

If your country is not listed, please contact us to inquire about availability.

2. Processing Time

- Orders are processed within 3-5 business days (excluding weekends and holidays).

- Custom or large sculptures may require additional processing time (we will notify you if this applies).

3. Shipping Methods & Delivery Times

We partner with trusted carriers (such as DHL, FedEx, and local postal services) to ensure safe delivery. Estimated delivery times are as follows:

| Region | Shipping Time (After Processing) |

| United States | 5-10 business days |

| Canada | 5-10 business days |

| European Union | 7-15 business days |

| United Kingdom | 5-12 business days |

| Australia & NZ | 10-25 business days |

| Asia | 7-20 business days |

| Middle East | 7-20 business days |

Note: Delivery times are estimates and may vary due to customs, weather, or carrier delays.

4. Shipping Costs

- Shipping fees are calculated at checkout based on weight, destination, and shipping method.

- Free Shipping may be available for orders over a certain amount (e.g., $1000+).

5. International Customs & Duties

- International customers are responsible for any customs fees, taxes, or import duties imposed by their country.

- The African Hand is not liable for these additional charges.

6. Order Tracking

- Once your order ships, you will receive a tracking number via email.

- You can track your package directly on the carrier’s website.

7. Damaged or Lost Shipments

- If your sculpture arrives damaged, please contact us within 48 hours with photos of the damage.

- Lost shipments will be investigated with the carrier, and we will assist in resolving the issue.

8. Returns & Exchanges

Due to the fragile and handmade nature of our sculptures, we do not accept returns unless the item is damaged or incorrect. See our Returns & Exchanges Policy for details.

9. Contact Us

For any shipping-related questions, please reach out to us:

📧 Email: support@theafricanhand.com

Thank you for supporting The African Hand and preserving African artistry!

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